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Label/Buttons are in different position comparing 14.1.2 with 17.2 and 17.3

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Article ID: 215620

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Customer is preparing Service Catalog migration from 14.1.2  to 17.2.0.11. The behavior of Buttons are different from 14.1.2 and 17.x

17 version tested were:
- 17.2.0.11
- 17.2.0.13
- 17.3.0.05

Cause

Though this was working fine in older versions but due to technology revamping on the later versions there were lot of changes (files deleted/added, code changes etc) which is causing the display mis behavior.

Environment

Release : 17.2 / 17.3

Component : SERVICE DESK MANAGER

Resolution

Though this was working fine in older versions but due to technology revamping of the latest versions there were lot of changes (files deleted/added) which is causing that display behavior.

Please follow below changes in a form Label button text code i.e. 

Replace >

<table align="left" class="page-button-container" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td class="sprite-pagebutton-start"></td><td class="sprite-pagebutton-center"><input name="getDetailsButton1" alt="Remove User from Group" title="Remove User from Group" value="Remove User from Group" id="getDetailsButton1" class="buttons" type="button" onclick="ca_fd.js.getUserDetails('_txtUserId','Add')"></td><td class="sprite-pagebutton-end"></td></tr></tbody></table>

TO >

<input name="getDetailsButton1" alt="Remove User from Group" title="Remove User from Group" value="Remove User from Group" id="getDetailsButton1" class="buttons" type="button" onclick="ca_fd.js.getUserDetails('_txtUserId','Del')">

Note: Above is specific code to "Remover Utilizador do Grupo" button.
Note: Translated message to English equivalent i.e 'Remove User from Group'

Do follow the same code changes for the respective Label buttons text that were added in your environment i.e similar to "Remove User from Group"

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