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Data import is failing when importing special chars

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Article ID: 215602

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

The Apple logo Unicode character (https://unicode-table.com/en/F8FF/) can be entered in the Modern UX. Performing a XOG out of an instance with the Apple logo works, but doing a XOG in of the same output will fail with an error like "Input document contains Illegal HTML character for object project".

Steps to Reproduce

  1. Add the Apple logo (option + shift + K in a Mac) to a project title.
  2. XOG read the project.
  3. Without any modification, XOG write the project.

Expected Results: XOG write completes successfully.

Actual Results: XOG write fails with a 'FATAL' error and "Input document contains Illegal HTML character for object project" exception.

Cause

This issue has been reported to Engineering as DE61027.

Environment

Release : 15.8.1

Component : CA PPM XML OPEN GATEWAY (XOG)

Resolution

The issue is fixed in Clarity 15.9.3, and the fix has been backported to Clarity 15.8.1 patch #6.