OWB Save Error after upgrading TLS to 1.2

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

After updating TLS to 1.2 (from 1.1), users on Open Workbench (OWB) version 15.6.1 or 15.9.1 are not able to save updated plans back to Clarity from OWB.

• Error: Unable to save project CA PPM\<Project ID>. Error writing to server
• Also get a Server Reconnect message.

Reviewing OWB Error: "Received fatal alert 'handshake_failure'", this issue happens even if the version of OWB and Clarity match.

App-ca.logs are showing error message:

ERROR 2021-05-19 10:52:38,509 [https-jsse-nio2-443-exec-1] niku.schedulers (clarity:admin:15706782__476EDF24-5E70-4E90-A1FE-BA287DFF7DC2:schedulers.postProject)

com.niku.schedulers.VersionException

OWB version 15.2 and older are not experiencing the issue.

Environment

Release : 15.9.1

Component : CA PPM OPEN WORKBENCH (OWB)

TLS 1.2

Resolution

Even if your OWB and Clarity version match:

1. Uninstall OWB and Schedule Connect
2. Download and install the latest OWB version from Account Settings > Software Downloads

Additional Information

See also:

• OWB: Handshake Error when opening projects
• OWB Error: "Received fatal alert 'handshake_failure'"