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ConfigParser.ParsingError: File contains parsing errors: ...softwaredownloadstatus.ini ...[line  6]: '3.0.0-2825'

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Article ID: 215545

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

EDR Appliance fails to upgrade.

The following error appears as output from the update list command or in the update.log file: 

ConfigParser.ParsingError: File contains parsing errors: /var/symantec/sgs-td/softwareupdate/softwaredownloadstatus.ini
 [line  6]: '3.0.0-2825'

Environment

Release : 4.3

Component : DISTRIBULINK FA

Resolution

Contact support for assistance with resolving this error.