WebService method required to check user ID Active/Inactive status using WSDL

Products

• CA Service Desk Manager

Issue/Introduction

How to identify if a SDM contact is active or inactive. 

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

# getHandleForUserid method should be used to find if contact is active or inactive. 

#Launch SOAPUI , and connect to SDM WSDL : http://<servername>.ibn.broadcom.net:8080/axis/services/USD_R11_WebService
#Generate session id using "Login" Webservice Method. 
# Use "getHandleForUserid" Web service Method

If contact is active there will be a response with Contact UUID.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/14-1/reference/ca-service-desk-manager-reference-commands/technical-reference/web-services-methods.html