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RTF Header Format is not working in Living Status Report Published out to PDF

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Article ID: 215492

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Updated On:

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Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Status reports show a blank line where the text should appear for any line that is set with one of the Header formats.  The Normal format is the only one that shows the text.  

STEPS TO REPRODUCE: 

  1. Create a Rich-Text field on the Status Report Object and enable the API Alias Attribute ID 
  2. Add the RTF field on the Status Report layout 
  3. Enter Rich-Text information using 'Header 1' in one line of the field: Testing the Header format 
    • Test using the other ones too - Header 2, Header 3, Header 4, Header 5, Header 6 
  4. Click the 'Preview' button and Publish

Expected Results: To see the text 'Testing the Header format' in the line. 

Actual Results: Blank line where the text should appear for any line that is set with one of the Header formats.  The Normal format is the only one that shows the text.  

Cause

This is caused by DE59776

Resolution

This is targeted to be addressed by new functionality updates in the future. 

Workaround: Use the 'Normal' format with other RTF characteristics like Bold or Underline to create a header-like format.