Process Automation Manager POST error: "IO Error or connection aborted while executing request or processing HTTP response. class java.net.SocketException. Connection reset"

Products

• CA Service Management - Service Desk Manager
• CA Process Automation Base

Issue/Introduction

The following error appears after running POST operator in PAM:

"IO Error or connection aborted while executing request or processing HTTP response. class java.net.SocketException. Connection reset"

Environment

PAM all versions

Cause

firewall configuration does not allow to reach out the URL set in POST operator

Resolution

Involve network team to configure Firewall and allow communication between PAM production server and the URL set in PAM POST operator