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PAM POST error: "IO Error or connection aborted while executing request or processing HTTP response. class java.net.SocketException. Connection reset"

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Article ID: 215484

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Updated On:

Products

CA Service Management - Service Desk Manager CA Process Automation Base

Issue/Introduction

The following error appears after running POST operator in PAM:

"IO Error or connection aborted while executing request or processing HTTP response. class java.net.SocketException. Connection reset"

Cause

firewall configuration does not allow to reach out the URL set in POST operator

Environment

Release : 17.2

Component : Process Automation

Resolution

Involve network team to configure Firewall and allow communication between PAM production server and the URL set in PAM POST operator

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