Chrome Console shows certificate error messages when accessing Service Point
Article ID: 215464
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
After configuring SSL in Service Desk, Service Catalog, and XFlow/Service Point, Chrome Console started showing certificate error messages when accessing Service Point.
ERR_CERT_COMMON_NAME_INVALIDEnvironment
CA Service Management 17.2 and higher
Cause
It happens when the browser is unable to access Service Catalog (from Service Point when they are integrated) because of an invalid certificate.
Browsers are getting safer and this kind of message because of weak certificates is becoming typical.
Resolution
To workaround this for a while, consider using a browse which lesser security requirements, but it is not a recommended approach.
The best option is to create a real certificate from a certificate authority.
Additional Information
Attachments
Feedback
Yes
No
Powered by
