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This site can't reached error when accessing Clarity when having access to multiple customers in different domain

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Article ID: 215456

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

User is accessing PPMSSO URL directly. User is a member of 2 groups but the groups are mapped to  Clarity URLs in 2 different domains. (ondemand.ca.com and clarityppm.saas.broadcom.com

Steps to reproduce

  1. Assign a user to two groups that are mapped to PPM instances with ondemand.ca.com and  clarityppm.saas.broadcom.com respectively 
  2. Access https://cppmssous02.ondemand.ca.com/ppmsso/csso
  3. If user clicks on the PPM URL that has clarityppm.saas.broadcom.com domain, the user is  redirected to https://cppmxxxxx.ondemand.ca.com/ instead of  

https://cppmxxxxx.clarityppm.saas.broadcom.com resulting in following error.

Environment

Release : 15.9.1

Component : CA PPM SAAS USERS, GROUPS, OBS ADMINISTRATION

Resolution

Work Around 

Access different PPMSSO instances based on PPM URL domains. 

Domain of Clarity URL 

PPMSSO URL to be used

Ondemand.ca.com 

(ex: https://cppmxxxxx- 

qa.ondemand.ca.com/

https://cppmssous02.ondemand.ca.com/ppmsso/csso

clarityppm.saas.broadcom.com 

(ex:  

https://cppmxxxxx.clarityppm. saas.broadcom.com)

https://cppmssous01.clarityppm.saas.broadcom.com/ppmsso/csso

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