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Temporary suspension of maileater functionality

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Article ID: 215436

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Is it possible to temporarily turn off the Maileater for testing purposes without disrupting the other Service Desk services?  One can start and stop the pdm_tomcat_nxd from the command line (pdm_tomcat_nxd -c STOP/START) and wondering if the pdm_maileater_nxd has a similar set of commands.

Environment

Release : 17.2 and higher

Component : Svc Desk Email

Resolution

On disabling the maileater functionality in Service Desk, there is no specific command available that stops/starts the pdm_maileater_nxd process, similar to the pdm_tomcat_nxd command.  This is because pdm_maileater_nxd is initiated directly by the pdm_startup backend scripts while pdm_tomcat_nxd is derived by the backend Tomcat Service, which has an independent startup process and thus supports such a directive to stop/start its services on demand.

What one could do to suspend pdm_maileater_nxd for a short term basis is to go into the Mailboxes and set all such mailboxes to Inactive.  This will prevent maileater from polling the given mailboxes and accept incoming content.