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Web Isolation On-premises EOL FAQ

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Article ID: 215429

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Updated On:

Products

Web Isolation

Issue/Introduction

In order to provide the best remote browser isolation experience to our customers Broadcom is choosing to simplify our Web Isolation offerings and focus exclusively on our cloud (SaaS) product.
 
We believe that remote browser isolation is better delivered in a SaaS model due to the scalability and tight coupling of CI/CD necessary in order to deliver a performative and agile solution.  SaaS offers:

  • Faster deployments
  • Superior support
  • Lower administrative overhead
  • Reduced cost
  • And many other advantages

 

Our goal is to offer the very best security and data exfiltration protection for the web in the market.
If you have specific requirements or challenges associated with moving to cloud, please reach out and we will see what it will take to bring you on this journey with us.

Environment

On-premises Web Isolation

Resolution

Timeline

 

FAQ

What changes are you making?

As of August 2nd 2021 customers will no longer be able to purchase new subscriptions of on-premises based Web Isolation. Renewals and capacity adds will be allowed until January 1st 2022 in order to give customers time to plan and execute their migration to cloud based Web Isolation. 

Why are you making these changes?

Remote browser isolation poses unique challenges when delivered as an on-premise product. Fundamentally browser isolation requires a container attached to each active tab on end-user browsers which requires massive scale and constant monitoring. As we have developed our cloud platform it has become clear that the best way to offer browser isolation is as service for our customers. 

In cloud we can utilize cloud scale and tooling, integrated CI/CD, serverless computing and many other advantages that we cannot offer in a server based deployment model. A cloud service is simply a better fit for our customers as it offers an easier path to value, simplified deployment and management and a more robust solution. Already 75% of our customers prefer this model and we hope that all will see the benefit.      

What are my options?

We are offering customers the option to transition from on-premise to cloud for free. Cloud offers the same general feature set as on-premise and if there are missing requirements we would be happy to discuss what is needed and close the gaps. 

How long will you continue to support on-premises Web Isolation?

On-prem Web Isolation will be supported through Jan 1st, 2024.

Will on-premise still receive security and bug fixes?

We will support all of our customers through the end of life of on-premise and cloud transition. Bug fixes will be offered through 2021 and after that it is expected that only security fixes for critical vulnerabilities will be provided until the end of life. 

Will I continue to be able to use third party proxies to forward to your cloud platform? 

Yes. While we are building better connection methods into ProxySG and adding IPSec, WSS agent and other connectivity methods, we will continue to support proxy chaining and proxy.pac files. 

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