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Exporting log files for a date range from Encryption Management Server

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Article ID: 215396

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Updated On:

Products

Gateway Email Encryption Gateway Email Encryption Powered by PGP Technology Encryption Management Server Encryption Management Server Powered by PGP Technology

Issue/Introduction

By default, 30 days of logs are exported from Encryption Management Server. It is possible, however, to export logs for a specific date range.

Environment

Symantec Encryption Management Server 3.4.2 and above.

Resolution

To export log entries for a date range, do the following:

  1. Login to the administration console.
  2. Navigate to Reporting / Logs.
  3. By default, the Mail log will be selected. Choose a different log file from the Log dropdown list if required.
  4. Click on the Advanced link under the Search button to reveal advanced search options.
  5. In the From Date field, enter the starting date for logs. Optionally, enter a time.
  6. Optionally, in the To Date field, enter the ending date for logs. Optionally, enter a time.
  7. Click the Search button.
  8. From the bottom of the page, click the Export button and choose Mail Log or the name of the log being displayed.
  9. The log file downloads automatically.