Endpoint Protection 12.1.x content (definitions) no longer available for download

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Article ID: 215381

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Updated On:

Products

Endpoint Protection

Issue/Introduction

On April 3rd, 2017, End of Life was announced for Endpoint Protection (SEP) 12.1. Recently, Symantec Endpoint Protection(SEP) reached its final End of Life milestone, End of Extended Support Life, on April 3rd, 2021.  After this date, content (definitions) may no longer be available.

Cause

Content is no longer available for SEP 12.1.x.

Resolution

To continue receiving content updates, please upgrade to the latest version of Endpoint Security (cloud hosted) or Endpoint Protection (on-prem).

Additional Information

Below are dates when the last SEP 12.1.x definitions were available for download.

  • File-Based (AV) - May 20th, 2021 r008
  • Network-Based (IPS) - May 19th, 2021 r061
  • Behavior-Based (SONAR) - May 11th, 2021 r011 

 

FAQ

Q: Can a 14.x Symantec Endpoint Protection Manager (SEPM) download and provide content to 12.1.x clients past the dates mentioned above?
A: No.  

Q: Can a 12.1.x SEPM download and provide content to 12.1.x clients past the dates mentioned above?
A: No.  

Q: Can a 12.1.x Endpoint Agent update definitions from LiveUpdate, LiveUpdate Administrator, Group Update Provider, Intelligent Updater, or any other method past the dates mentioned above?
A: No.

Q: Are JDB or Intelligent Updater packages for 12.1.x still available on the Virus Definitions & Security Updates page?
A: No.

Q: My 12.1.x SEPM and/or clients don't have the last set of definitions listed above, how can I update them to the date(s) listed above?
A: Endpoint Protection 12.1.x is End of Life and no longer supported.  To continue receiving definitions please upgrade to the latest supported version of Endpoint Protection.