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Windows could not stop the Nolio Release Automation Server service on Local Computer - Error 1053

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Article ID: 215377

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio)

Issue/Introduction

While trying to stop the "CA Release Automation Server" service it sits for a long time trying to stop the service. Then it shows a dialog box with the error:

Windows could not stop the Nolio Release Automation Server service on Local Computer. 

Error 1053: The service did not respond to the start or control request in a timely fashion. 

Environment

Release : 6.6

Component : CA RELEASE AUTOMATION ACTION PACK

Resolution

To resolve this issue, follow these steps:

  1. Attempt to stop the CA Release Automation Server service.
  2. Check to see if the NolioServer.exe process is still running. If so, kill/end the process.
  3. Make sure that none of the ports that Nolio will use are in use.
    To do this you can run the following command: netstat -aon | findstr /R "8005 8009 8080 8443 61616 61617 6600"
    The netstat command shown above should not return any results. If there are results then you will need to:
    • take note of the PID (process id)
    • find the process using that process id
    • make sure the process id is stopped and/or not using the port that the management server is expecting to use. 
  4. Delete the files in NAC_HOME/logs/*
  5. Delete the NAC_HOME/activemq-data/nac/LevelDB folder.
  6. Delete the NAC_HOME/activemq-data/nes/LevelDB folder.
  7. Delete the files/folders in NAC_HOME/temp folder.
  8. Start the CA Release Automation Server service

 

 

 

Additional Information

If the problem continues after using the steps outlined above then:

  • create a copy of the logs folder.
  • zip the copy of logs directory (so it does not miss files in use)
  • run the command: tasklist -v > tasklist-v.out
  • netstat -aon > netstat-aon.out
  • attach the zipped logs to a new support case along with the tasklist-v.out and netstat-aon.out files.