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robot issue - hdb and spooler are yellow

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Article ID: 215344

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I have installed a robot and the controller probe appears green, but the hdb and spooler probes are yellow and do not show a port in Infrastructure Manager or Admin Console.

Cause

Root cause turned out to be wrong IP address in robotip= field in robot.cfg.

Environment

Release : 20.3

Component : UIM - ROBOT

Resolution

We found on the case that for some reason the spooler and hdb probes could not get a port.

probe_list callback on controller was showing port -1 for these probes.

 

Steps taken to fix issue:

- locate correct local IP for the robot

- edit robot.cfg and place this IP into robotip= field

- restart nimbus service