robot issue - hdb and spooler are yellow

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I have installed a robot and the controller probe appears green, but the hdb and spooler probes are yellow and do not show a port in Infrastructure Manager or Admin Console.

Environment

Release : 20.3

Component : UIM - ROBOT

Cause

Root cause turned out to be wrong IP address in robotip= field in robot.cfg.

Resolution

We found on the case that for some reason the spooler and hdb probes could not get a port.

probe_list callback on controller was showing port -1 for these probes.

 

Steps taken to fix issue:

- locate correct local IP for the robot

- edit robot.cfg and place this IP into robotip= field

- restart nimbus service