search cancel

DLP agent Hotfix installation fails due to SecureRepair Failed. Error code: 52447527840, note 2265

book

Article ID: 215265

calendar_today

Updated On:

Products

Data Loss Prevention Endpoint Suite

Issue/Introduction

When attempting to install a DLP agent hotfix using the patch method (DLP Agent installation general overview) you encounter the following errors in the MSI installer log:

MSI (s) (70:78) [11:11:21:422]: SECREPAIR: Error determining package source type
MSI (s) (70:78) [11:11:21:422]: SECUREREPAIR: SecureRepair Failed. Error code: 52447527840
Action start 11:11:21: ProcessComponents.
MSI (s) (70:78) [11:11:21:425]: Note: 1: 2265 2:  3: -2147287035 

Cause

This may be caused by having a 64 bit agent installed to the Program Files (x86) directory. Note 2265 means "Could not commit storage. System error: [3]." This is not a DLP agent issue per se, but a Windows Installer / OS environment issue.

Environment

DLP 15.x

Resolution

Workaround

Instead of installing the hotfix via the typical HF patch method:

  1. Uninstall the currently installed agent - Uninstall and remove the Symantec DLP Endpoint Agent
  2. Install the agent version you're trying to upgrade to - DLP Agent installation general overview

Additional Information

See also: Installing a DLP Agent Hotfix fails due to 1603, SecureRepair Failed, Note: 1: 2203

See also: DLP Agent installation general overview

See also: Uninstall and remove the Symantec DLP Endpoint Agent

See also: Windows Installer Error Messages (for Developers)