DLP agent Hotfix installation fails due to SecureRepair Failed. Error code: 52447527840, note 2265
Article ID: 215265
Updated On:
Products
Data Loss Prevention Endpoint Suite
Issue/Introduction
When attempting to install a DLP agent hotfix using the patch method (DLP Agent installation general overview) you encounter the following errors in the MSI installer log:
MSI (s) (70:78) [11:11:21:422]: SECREPAIR: Error determining package source type
MSI (s) (70:78) [11:11:21:422]: SECUREREPAIR: SecureRepair Failed. Error code: 52447527840
Action start 11:11:21: ProcessComponents.
MSI (s) (70:78) [11:11:21:425]: Note: 1: 2265 2: 3: -2147287035
Environment
DLP 15.x
Cause
This may be caused by having a 64 bit agent installed to the Program Files (x86) directory. Note 2265 means "Could not commit storage. System error: [3]." This is not a DLP agent issue per se, but a Windows Installer / OS environment issue.
Resolution
Workaround
Instead of installing the hotfix via the typical HF patch method:
- Uninstall the currently installed agent - Uninstall and remove the Symantec DLP Endpoint Agent
- Install the agent version you're trying to upgrade to - DLP Agent installation general overview
Additional Information
Feedback
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