Antivirus exclusions in DxNetops Performance Management

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

What exclusions need to be in place if you are running antivirus in the performance management environment

Environment

DxNetOps Performance Management any version

Resolution

Here are the documented exclusions that should be in place if you are running antivirus in your environment:

 

DA: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/installing/prepare-to-install-the-data-aggregator.html

• To avoid potential corruption of data, you have excluded the installation directory, the backup directory, and all subdirectories, from antivirus scans. You have prevented scanning by a local instance of an antivirus client and scanning by a remote antivirus instance.

PC: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/installing/prepare-to-install-performance-center.html

• To avoid database corruption, exclude the installation directory, and all its subdirectories, from antivirus scans. Prevent scanning by a local instance of an antivirus client and scanning by a remote antivirus instance. Exclude the following directories:
  /opt/CA/MySql/
  /opt/CA/MySql/bin
  /opt/CA/MySql/data
  /opt/CA/CA/MySql/tmp
  <installation_directory>/PerformanceCenter

DR: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/installing/prepare-to-install-the-data-repository.html

• To avoid database corruption and to prevent scanning by a local instance of an antivirus client and scanning by a remote antivirus instance, you have excluded the installation directory, and the following subdirectories:
  /opt/vertica/*
  /opt/vconsole/*

DC: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/installing/prepare-to-install-the-data-collectors.html

• To avoid database corruption of ActiveMQ broker files, exclude the installation directory, and all its subdirectories, from antivirus scans. Prevent scanning by a local instance of an antivirus client and scanning by a remote antivirus instance.

Additional Information

This exclusion list applies to anti-virus software.

As well as any end-point protection tools (Cisco AMP, Boks, puppet)