When trying to set the status to "close" of a comment on KT, getting the following error:
AHD10407:Status action change is forbidden
Release : 17.1
Component : SERVICE DESK MANAGER
The details of the 'General Comment' which seems to be an issue in the environment i.e. as per below screenshot
1. Edit and Update the "General Comment" details from the list
2. Tick mark the 'Follow-up Required'
3. Click Save and close the window
4. Try to update the status of the comment in KT and this should work now.