Custom Report Failing After Jaspersoft 7.8 Upgrade (Error 6632)

Products

• Clarity PPM SaaS

Issue/Introduction

The following error appears when running a custom report after an upgrade to Jaspersoft 7.8:

An error has occurred. Please contact your system administrator. (6632)

 

 

Environment

Release : 15.9.1

Component : CA PPM SAAS JASPERSOFT

Resolution

Previously the report was generated through the query itself, however Engineering found a better approach, which is to
modify the way the report is generated by having it generate as how the OOTB reports work.

Once the report and its subreport was modified(Additional Information contains information on subreport fix),
here are the instructions to export/import a report from one environment to another.

1. On the source environment, make a copy/backup of the report via Advanced Reporting > Repository > right-click the report > Export
a. Provide a file name
b. Import-Export Key=Legacy Key
c. Export Options = select all parameters
d. Click Export.

2. On the target environment, make a copy/backup of the report via Advanced Reporting > Repository > right-click the report > Export
a. After a copy/backup exists, right-click the report and select Delete.
b. Go to Manage > Organizations > right-click the organization and select Import.
c. Provide the ZIP file produced from the source environment
d. Import-Export Key=Legacy Key
e. Uncheck Update and all options listed
f. Click Import.
g. Run the report.

Additional Information

The subreport links did not work also.

To make the links work, modify the subproject jrxml file:

1. Change the SSO variable to the $P{ppmAppServer}, as it will keep asking for SSO login credentials

2. Modifiy the hyperlinkType="Reference" hyperlinkTarget="Top" to 
hyperlinkType="Reference" hyperlinkTarget="Blank"

This will enable the link to be opened in a new tab.