UIM Operator Console - Token cannot be verified
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UIM Operator Console - Token cannot be verified

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Article ID: 215207

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

The following error regularly occurs in wasp logs in using UIM 20.3:
ERROR [https-jsse-nio-443-exec-61, com.firehunter.ump.auth.JWTVerificationFilter] Token is invalid.:com.firehunter.ump.exceptions.JWTInvalidException: Token cannot be verified

Environment

  • Release: 20.3
  • Component: UIM OPERATOR CONSOLE - ALARM VIEWER

Resolution

Please check if there's any security restriction that might prevent the wasp probe from communicating to some probe on the primary hub, a firewall may cause a communication issue.