search cancel

IDM provisioning server - libstdc++-libc6.2-2.so.3 does not exist.

book

Article ID: 215181

calendar_today

Updated On:

Products

CA Identity Manager

Issue/Introduction

When trying to install the CA Identity Manager 14.4 Provisioning Server on a Red Hat 7.0 server, the installer always fails with the error below:

 

(May 14, 2021 10:26:39 AM), Install, com.ca.etrust.install.InstallUtils, msg1, /tmp/eCSinstall.210514.102639.log: C++ runtime library libstdc++-libc6.2-2.so.3 does not exist.

(May 14, 2021 10:26:39 AM), Install, com.ca.etrust.install.InstallUtils, msg1, /tmp/eCSinstall.210514.102639.log: Please install proper libstdc++ package then rerun Enterprise Common Services installation.

 

Environment

14.3 and 14.4 Identity Manager

Resolution

The IM Provisioning component requires libstdc++-libc6.2-2.so.3 which was shipped as part of "compat-libstdc++.i686.rpm" in RHEL 6

You can attempt the below commands to install the compat-libstdc++

Optional RPMS commands.

yum-config-manager --enable rhel-7-server-optional-rpms

Then rerun the 

yum install compat-libstdc++-33

You can also try:

yum install compat-libstdc++-296

RedHat has stopped shipping "compat-libstdc++.i686.rpm" with RHEL 7.x, so you normally cannot install this RPM using yum. Therefore, if the option rpm fails, then you must download the RPM from the RedHat website and install it on the machine that hosts the Provisioning Server.

See documentation for a full list of pre-requirements.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/upgrading/upgrade-prerequisites/software-requirements-for-upgrade/operating-system-requirements-for-upgrade.html

 

Additional Information

** You can find the package on

https://access.redhat.com/downloads/content/compat-libstdc++-296/2.96-144.el6/i686/fd431d51/package

 

If you look at all the packages on your machine, you should notice that libstdc++-libc6.2-2.so.3 does not exist. I believe that the ++-33 package does not include it and as such you need to install the ++-296 package.

 

** Please note this information is posted for information, Broadcom is not responsible or liable for third-party content.