Not able to promote standby server to background server.

Products

• CA Service Desk Manager

Issue/Introduction

Not able to perform failback on original background server

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Cause

Error Message: 

performing fail-over....
server is already running as a background.

Resolution

Steps to follow: 

Ensure that the original background server is active and in configured state.
1. Log in Service Desk with an administrator account.
2. Access the Administrator tab->System->Servers.
3. Check the line of the Original background server and ensure that it shows that it is active and configured.
If it is inactive edit the server and set it to active.
If it is not configured:
1. Verify in the task manager that the Service Desk process are not running
2. Run pdm_configure, once is completed the server should be in running state and the server should now displayed that it is configured.

Finally proceed to ran the version control to set back the original background server executing the version control command:

pdm_server_control  -b