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Unable to scroll the screen when using remote control to a Windows 7 host PC.

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Article ID: 21515

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Description:

When using remote control to connect to a host on Windows 7 or Vista, the entire screen of the host cannot be viewed. Even using the windows scroll features does not help.

Solution:

Configure the DPI settings on Windows 7 or Vista.

When setting a custom DPI there is an additional option at the bottom, "Use Windows XP style DPI scaling". If this is checked the remote control session works properly, all parts of the screen can be viewed.

Selecting DPI in Vista

  • Right-click on an empty space on the desktop and select "Properties" from the context menu.

  • Click on "Adjust font size (DPI)".

<Please see attached file for image>

Figure 1

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Attachments

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