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Unable to login to Endpoint Protection manager, unexpected server error

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Article ID: 215070

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Trying to login to SEPM console it hangs for 5 Minutes +, eventually shows the error:

This query could not be processed for one of the following reasons:  

Database query timed out. 

Unexpected error occurred

string coding was possibly not UTF-8......

Cause

Database Server was reset, causing the SEPM latency.

Resolution

Rebooted the SEPM server, issue resolved.