After successfully, adding self-signed HTTPS certs, some users are experiencing this problem.
They can log in, but pages with CABI dashboards don't load. The spinning graphic is displayed. In some cases, a timeout is reached and 'Data Access Error, Dashboard failed to load' is displayed.
Release : 20.33,20.4 (All OC components)
20.3.3/20.4 (for OC Dashboards and Reports components)
Component : UIM OPERATOR CONSOLE - DASHBOARDS/DESIGNER
After adding the self-signed HTTPS certs, the browsers used in tested had both certs (OC and CABI) added as exceptions. When a new user logs into OC, they add the OC cert as an exception. Then after successfully logging in, each of the CABI dashboards and reports fails to load because the cert for the CABI server has not been added as an exception.
This issue is related to OC / CABI servers configured with self signed certificates. This is due to a limitation on how browsers handle self-signed certificates.
This is a one time procedure and each user will need to do this on their browser.
In scenarios where above steps do not resolve the issue and browsers report 'NET::ERR_CERT_AUTHORITY_INVALID Error', the solution is to deploy CA Auth Signed certificates
This is mentioned in the CABI Installation documentation in the Troubleshooting section: