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Cloud Management Portal - Unable to Edit or Delete AIP Decryption Credential Profile

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Article ID: 215062

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Updated On:

Products

Data Loss Prevention Cloud Detection Service Data Loss Prevention Cloud Service for Email Data Loss Prevention Cloud Detection Service for ICAP Data Loss Prevention Cloud Detection Service for REST

Issue/Introduction

In your Cloud Management Portal account, you have an AIP Decryption Credential Profile created previously that you need to remove.

However, when you click the Profile Name, you get this error:

"Error Fetching AIP Credential"

If you check the box next to the Profile Name and click Delete, you get this Error:

"Error Removing Detector from AIP Credential"

Environment

Release : DLP Cloud Services

Component : Cloud Management Portal

Cause

Unk

Resolution

It's unknown at this time why this occurs, but in some cases AIP credentials need to be removed by our Engineering team.

Please contact support and advise of the details as given in this article.