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Agent not registering with APM Command Center

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Article ID: 215061

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Trying to implement  JAVA 20.9.0.13 agent on a Linux server in OpenShift and it is not showing in the DX APM Command Center.

Seeing that the agent is connected in the Agents .

 

ERROR 2703 [taskExecutor-3] --- com.ca.apm.acc.controller.core.Discover  : Unexpected exception in socket acceptor thread, trying to continue: 

feign.FeignException: status 500 reading AccAgentContract#agentRegistration(AgentMessageDto); content:
{"errorCode":"EA0500","timestamp":"2021-05-13T06:54:31Z","errorMessage":"org.springframework.web.context.request.async.AsyncRequestTimeoutException","_links":{"description":{"href":"https://docops.ca.com/rest/ca/product/latest/topic?hid=HID_API_Error_Messages&space=DXAPM111&format=rendered&language="}}}

 

 

Cause

Ideally it is showing timeout exception, and per SaaS Ops an intermittent performance issue. 

Environment

Release : SAAS

Component :

Resolution

The issue was with SaaS OPs Internal and resolved.