How do I clear the IM (Installation Manager/sdmgr_im) queue?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Symptoms: 

This document explains how to clear the IM (Installation Manager/sdmgr_im) queue for Client Automation.

This would be done if you see the process sdmgr_im using a large amount of memory and or fails right after jobs are submitted continuously . 

 

Environment:  

CA Client Automation - All Versions 

 

Resolution:

Use the following procedure to clear the IM queue:

1. caf stop sdmgr_im
   
   
2. camq -d -c SD_IM
   
   
3. camq -d -c SD_IM_2
   
   
4. Clear out the contents of DSM\Agent\CCNF\smstore\ folder.
   
   
5. caf start sdmgr_im

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: