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How do I clear the IM (Installation Manager/sdmgr_im) queue?

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Article ID: 21503

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Symptoms: 

This document explains how to clear the IM (Installation Manager/sdmgr_im) queue for Client Automation.

This would be done if you see the process sdmgr_im using a large amount of memory and or fails right after jobs are submitted continuously . 

 

Environment:  

CA Client Automation - All Versions 

 

Resolution:

Use the following procedure to clear the IM queue:

  1. caf stop sdmgr_im

  2. camq -d -c SD_IM

  3. camq -d -c SD_IM_2

  4. Clear out the contents of DSM\Agent\CCNF\smstore\ folder.

  5. caf start sdmgr_im

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: