"Error 401 User Not Registered..." in Advanced Reporting due to key store file issue

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When you access the Advanced Reporting page, you may receive the following error message:

Error 401 User Not Registered. User is not registered on the reporting server.

Cause

The key store file was not copied to the <JasperReportsServerTomcat>/config folder. Review the app.ca.log file for more information.

Environment

Release : All

Component : CLARITY JASPERSOFT

Resolution

1. Go to the CLARITY_INSTALL/bin folder and enter the command: 
   
   admin jaspersoft keystore
   
   This will generate the following files in the CLARITY_INSTALL/config folder:
   • <orgname>.jks (key store file)
   • <orgname>.properties (information about the key)
2. Copy the 2 generated files to the Tomcat for Jaspersoft folder

          TOMCAT_JASPERSOFT/webapps/reportservice/WEB-INF/config

          <JasperReportsServerTomcat>\webapps\<jasperwebcontext>\WEB-INF\config\

Additional Information

If the above does not help, see also:

• "Error 401..." in Advanced Reporting when the user is deleted in JasperReports Server
• "Error 401" in reporting - master KB of known issues for Clarity