Agent AS400 iSeries Jobs fail with U02006009 Job ID has Vanished

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Randomly, some  OS/400 Jobs are Ending correctly at System Level but the Agent AS400 sets them with status Ended Vanished

This started to occur after upgrading Agent AS400 from version 12.0.7 to 12.3.x

Examples of Agent traces set to tcp/ip=4,job=4, event=4 of an occurrence:

20210217/184539.668 - status is sending for wa = X'8000000000000000D5C285D948061400' status = R
20210217/184539.668 - insert : >DSIPAFSUI ROBOT YYYYY<
20210217/184539.736 - list->Status : >*OUTQ <
20210217/184539.736 - U02006009 Job 'XXXXXX' with Job ID 'YYYYY' has vanished.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Sub-component: Agent AS400 (OS/400)

Cause

Missing failsafe mechanism in Agent AS400 12.3 to detect Job Status of Jobs in OUTQ as it was done in version 12.0

Resolution

Solution: 

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Agent AS400

Automation.Engine 12.3.6 - Available

 

Workaround:

Rollback to previous agent version (ie. 12.0.7)