xFlow Performance Metrics

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Are there any performance metrics regarding xFlow?

Environment

Service Desk Manager 17.2 and 17.3

All Supported Operating Systems

Resolution

A single Service Desk Manager (SDM) APP server can handle between 150-200 concurrent sessions.  This includes classic SDM UI users, xFlow users and Service Point users.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/ca-service-desk-manager-product-architecture.html

In internal tests, tested with 16,000 concurrent sessions (3000 - users L1 Analyst and 13000 - users Employee) over a 24 hour period.

There were over 1.2 million transactions processed during this time.

The xFlow and Service Point web modules handle a high number of sessions, in the thousands.

However, if a DB query takes a long time to execute, for example, it would have an impact on the xFlow response.

Ensure that the xFlow server meets the system requirements as documented at:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/installation-prerequisites/server-and-hardware-requirements.html#concept.dita_55a08b0c4a5b93d0efd56d50b1ce56a4e058c65b_CAServiceDeskManagerHardwareRequirements