Are there any performance metrics regarding xFlow?
Service Desk Manager 17.2 and 17.3
All Supported Operating Systems
A single Service Desk Manager (SDM) APP server can handle between 150-200 concurrent sessions. This includes classic SDM UI users, xFlow users and Service Point users.
In internal tests, tested with 16,000 concurrent sessions (3000 - users L1 Analyst and 13000 - users Employee) over a 24 hour period.
There were over 1.2 million transactions processed during this time.
The xFlow and Service Point web modules handle a high number of sessions, in the thousands.
However, if a DB query takes a long time to execute, for example, it would have an impact on the xFlow response.
Ensure that the xFlow server meets the system requirements as documented at: