xFlow Performance Metrics

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Are there any performance metrics regarding xFlow?

Environment

Service Desk Manager 17.2 and above

All Supported Operating Systems

Resolution

A single Service Desk Manager (SDM) APP server can handle between 150-200 concurrent sessions.  This includes classic SDM UI users, xFlow users and Service Point users.  

In internal tests, tested with 16,000 concurrent sessions (3000 - users L1 Analyst and 13000 - users Employee) over a 24 hour period.

There were over 1.2 million transactions processed during this time.

The xFlow and Service Point web modules handle a high number of sessions, in the thousands.

However, if a DB query takes a long time to execute, for example, it would have an impact on the xFlow response.

Ensure that the xFlow server meets the system requirements as well.

Additional Information

For reference, please see the CA Service Desk Manager Product Architecture and Server and Hardware Requirements