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Unable to Generate Reports - Error Your request was refused because you do not have the 'Right To Refresh' on report


Article ID: 21500


Updated On:


CA Service Operations Insight (SOI)



After Integrating SOI with CABI, you may notice that we are unable to generate reports from the SOI UI Console. When we try to launch a Report, it fails with an error

Your request was refused because you do not have the right 'Right To Refresh' on report 'frs://Input/a_139/005/000/1419/~cec20622400081e11.rpt'.
Please ask your system administrator to grant you this right.



This problem occurs when you Integrating SOI 3.3.X With CABI 3.3.X versions on Windows Platforms.


This error / failure occurs when the user who is trying to run the reports does not have sufficient privileges to execute the command.



Make sure the user who is trying to run the report is a member of the SAM Reports Group in CABI.

-> Launch the Central Management Console

-> Click Users and Groups which would list the users and Group list

-> Expand Group Hierarchy and Select the "SAM Reports" Group from the list.

-> Select the "SAM Reports" Group Name and Right click to Add members to Group.

-> Add the Desired user to this Group and save the changes.

->Wait for about 5 minutes before trying to run the reports in order for the permissions to take effect.

Below is the screenshot for the same.

<Please see attached file for image>



Please contact CA Support for any further questions.


Release: SAMBDL99000-3.3-Spectrum-Service Assurance Manager-Promotional Bundle


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