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Data Source unavailable error in Audit -> Summary

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Article ID: 214958

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Updated On:

Products

CASB Security Premium

Issue/Introduction

When clicking on Audit -> Summary, the following errors appear:
 
 
- Data source unavailable.  Select another or check with your system administrator
 
 
- There was something wrong with your request.  Please try again.

Cause

The Datasource ID is stored in the browser cache.  When logging into CloudSOC and going to the Audit page, the datasource ID from the browser cache may be used to access the datasource, but that ID may no longer be valid.  When this happens, the datasource ID is requested again.  So no functionality is lost.  This is just a cosmetic error.

Resolution

Logout of CloudSOC properly, then manually enter the URL https://app.elastica.net into the browser and login again and the error should not reappear.

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