Data Source unavailable error in Audit Summary

Products

• CASB Security Premium
• CASB Audit
• CASB Security Advanced
• CASB Security Standard

Issue/Introduction

When clicking on Audit -> Summary, the following errors appear:

 

 

- Data source unavailable.  Select another or check with your system administrator

 

 

- There was something wrong with your request.  Please try again.

Cause

The Datasource ID is stored in the browser cache.  When logging into CloudSOC and going to the Audit page, the datasource ID from the browser cache may be used to access the datasource, but that ID may no longer be valid.  When this happens, the datasource ID is requested again.  So no functionality is lost.  This is just a cosmetic error.

Resolution

Log out of CloudSOC properly, then manually enter the URL https://app.elastica.net into the browser and log in again and the error should not reappear.