New installation or upgrade of Spectrum Report Manager - errors with upgrade_srm.sh
Article ID: 214880
Updated On:
Products
Issue/Introduction
Under a RHEL/CentOS 8.3 server setup, the GUI and silent fresh installation of a OneClick/SRM server fails with the following output:
<hostname>: RunTestScripts failed: upgrade_srm.sh Err: (NULL) Status: 127
Environment
All supported releases
Cause
libnsl (64 bit) library was missing
Resolution
As the install was failing during the RunTestScripts.exe we ran this as root using ldd to check for any missing libraries
[root@<hostname>]# ldd ./Install-Tools/RunTestScripts.exe
linux-vdso.so.1 (0x00007fffb1398000)
libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f2a97f28000)
libnsl.so.1 => not found
libdl.so.2 => /lib64/libdl.so.2 (0x00007f2a97d24000)
libm.so.6 => /lib64/libm.so.6 (0x00007f2a979a2000)
libcrypt.so.1 => /lib64/libcrypt.so.1 (0x00007f2a97779000)
libutil.so.1 => /lib64/libutil.so.1 (0x00007f2a97575000)
libc.so.6 => /lib64/libc.so.6 (0x00007f2a971b2000)
/lib64/ld-linux-x86-64.so.2 (0x00007f2a98148000)
[root@<hostname>]#
After libnsl.so.1 64 bit was installed, the install ran successfully.
run "yum install libnsl" or a "dnf install libnsl" (depending on whether you were on RHEL 7.x or 8.x). This picked up the libnsl.so.1 softlink that wasn't present.
Additional Information
By default, libnsl.so.1 is not installed in Red Hat Enterprise Linux release 8. In earlier versions of RedHat the libnsl.so.1 file was part of the glibc rpm. In RedHat 8, the file was moved into its own rpm.
On the RHEL 8 machines, the following package must be installed while installing DX NetOps Spectrum with Reporting Manager.
yum install libnsl
OR
dfn install libnsl
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