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New installation or upgrade of Spectrum Report Manager under 20.2.7 (10.4.3) for Linux not working - errors with upgrade_srm.sh

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Article ID: 214880

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Updated On:

Products

CA Spectrum

Issue/Introduction

Under a RHEL/CentOS 8.3 server setup, the GUI and silent fresh installation of a OneClick/SRM server fails with the following output:

<hostname>: RunTestScripts failed: upgrade_srm.sh Err: (NULL) Status: 127

Environment

Release : 20.2.7  (Spectrum 10.4.3)

Component : Spectrum OneClick / Spectrum Report Manager

Cause

libnsl (64 bit) library was missing

Resolution

As the install was failing during the RunTestScripts.exe we ran this as root using ldd to check for any missing libraries

 

[[email protected] Spectrum]# ldd ./Install-Tools/RunTestScripts.exe

        linux-vdso.so.1 (0x00007fffb1398000)

        libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f2a97f28000)

        libnsl.so.1 => not found

        libdl.so.2 => /lib64/libdl.so.2 (0x00007f2a97d24000)

        libm.so.6 => /lib64/libm.so.6 (0x00007f2a979a2000)

        libcrypt.so.1 => /lib64/libcrypt.so.1 (0x00007f2a97779000)

        libutil.so.1 => /lib64/libutil.so.1 (0x00007f2a97575000)

        libc.so.6 => /lib64/libc.so.6 (0x00007f2a971b2000)

        /lib64/ld-linux-x86-64.so.2 (0x00007f2a98148000)

[[email protected] Spectrum]#

 

 

After libnsl.so.1 64 bit was installed, the install ran successfully.  

 

run  "yum install libnsl" or a "dnf install libnsl" (depending on whether you were on RHEL 7.x or 8.x). This picked up the libnsl.so.1 softlink that wasn't present.

Additional Information

Although this is a documented library, it appears its only required in an SRM install.

For a list of required Linux libraries

 

Required Linux Libraries