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New installation or upgrade of Spectrum Report Manager under 20.2.7 (10.4.3) for Linux not working - errors with upgrade_srm.sh

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Article ID: 214880

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Updated On:

Products

CA Spectrum

Issue/Introduction

Under a RHEL/CentOS 8.3 server setup, the GUI and silent fresh installation of a OneClick/SRM server fails with the following output:

<hostname>: RunTestScripts failed: upgrade_srm.sh Err: (NULL) Status: 127

Cause

libnsl (64 bit) library was missing

Environment

Release : 20.2.7  (Spectrum 10.4.3)

Component : Spectrum OneClick / Spectrum Report Manager

Resolution

As the install was failing during the RunTestScripts.exe we ran this as root using ldd to check for any missing libraries

 

[[email protected] Spectrum]# ldd ./Install-Tools/RunTestScripts.exe

        linux-vdso.so.1 (0x00007fffb1398000)

        libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f2a97f28000)

        libnsl.so.1 => not found

        libdl.so.2 => /lib64/libdl.so.2 (0x00007f2a97d24000)

        libm.so.6 => /lib64/libm.so.6 (0x00007f2a979a2000)

        libcrypt.so.1 => /lib64/libcrypt.so.1 (0x00007f2a97779000)

        libutil.so.1 => /lib64/libutil.so.1 (0x00007f2a97575000)

        libc.so.6 => /lib64/libc.so.6 (0x00007f2a971b2000)

        /lib64/ld-linux-x86-64.so.2 (0x00007f2a98148000)

[[email protected] Spectrum]#

 

 

After libnsl.so.1 64 bit was installed, the install ran successfully.  

 

run  "yum install libnsl" or a "dnf install libnsl" (depending on whether you were on RHEL 7.x or 8.x). This picked up the libnsl.so.1 softlink that wasn't present.

Additional Information

Although this is a documented library, it appears its only required in an SRM install.

For a list of required Linux libraries

 

Required Linux Libraries