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After upgrade to the current version, network access is lost

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Article ID: 214859

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Upgrade of Messaging Gateway version results in loss of networking.

Access to the console, SSH and port 25 are not accessible.

In the virtual console, no network card information is listed in "ifconfig" other than the loopback address.

Cause

This issue is being investigated.

For VMware appliances, the network adapter type may be incorrect, possibly set to VMXNET 2.

Environment

Release : 10.7

Component :

Resolution

If using VMware based virtual appliances, power off the VM and set the network cards to the proper network adapter type (currently VMXNET 3).

For hardware appliances, if the appliance has more than two Network Interface Card (NIC) ports, try connecting the network cable to the other ports. It is possible that the Operating System is using the other NIC ports.

If the above do not help resolve the issue, it may be necessary to return the appliance to factory defaults and apply a previously created backup to restore the appliance.

This issue is still being investigated.