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How to install CA Business Intelligence (CABI) 3.2 Service Pack 5 (SP5)

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Article ID: 21485

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

SAP, the vendor for Business Objects, recently released Service Pack 5 (SP5) for r3.2. The following steps can be taken to update an existing CABI r3.2 install with SP5.

Answer:

  1. Download SP5 from https://ftp.broadcom.com/user/downloads/CAproducts/CABI/CABI-3.x/boeXIR3_SP5/Windows/cabi-windows-boeXIR3_SP5.zip.

  2. Extract SP5 on the CABI/BOXI server.

  3. Take a backup of the following files:
    SC\CommonReporting3\Tomcat55\webapps\OpenDocument\WEB-INF\web.xml
    SC\CommonReporting3\Tomcat55\conf\server.xml
    SC\CommonReporting3\Tomcat55l\conf\web.xml
    SC\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86\dataAccess\connectionServer\odbc\odbc.prm

  4. Review the README.TXT file for patch information.

  5. Do not shutdown CABI/BOXI, but close all other programs (ex: Designer, Central Configuration Manager etc.).

  6. Run the following command via a command prompt from the directory SP5 was extracted to:

    Biekpatch

    NOTE - It might take a few moments for the patch installer to initialize.

  7. Click on "Next".

    <Please see attached file for image>

    Figure 1

  8. Accept the License Agreement and click on "Next".

    <Please see attached file for image>

    Figure 2

  9. Enter the CABI CMS Administrator Password and click on "Next".

    <Please see attached file for image>

    Figure 3

  10. Select 'Yes, automatically redeploy the web applications' and click on "Next".

    <Please see attached file for image>

    Figure 4

  11. Confirm the CABI Tomcat configuration information and click on "Next".

    <Please see attached file for image>

    Figure 5

  12. Click on "Next" to begin the CABI r3.2 SP5 install. Be aware that the SP5 install will take some time to complete.

    <Please see attached file for image>

    Figure 6

    <Please see attached file for image>

    Figure 7

  13. Once the SP5 install is complete, click on the "Finish" button to exit the SP5 install.

    <Please see attached file for image>

    Figure 8

  14. Restore the files backed up from Step #3 above and restart the CABI services (Apache Tomcat and Server Intelligence Agent) via the Central Configuration Manager (CCM)

  15. To confirm that the CABI r3.2 SP5 install was successful, login to the Central Management Console with an Administrator account. Select "Settings" under the "Manage" section. The "Product Version" should be shown as '"12.5.0.1190".

    <Please see attached file for image>

    Figure 9

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

Attachments

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