search cancel

How to install CA Business Intelligence (CABI) 3.2 Service Pack 5 (SP5)


Article ID: 21485


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



SAP, the vendor for Business Objects, recently released Service Pack 5 (SP5) for r3.2. The following steps can be taken to update an existing CABI r3.2 install with SP5.


  1. Download SP5 from

  2. Extract SP5 on the CABI/BOXI server.

  3. Take a backup of the following files:
    SC\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86\dataAccess\connectionServer\odbc\odbc.prm

  4. Review the README.TXT file for patch information.

  5. Do not shutdown CABI/BOXI, but close all other programs (ex: Designer, Central Configuration Manager etc.).

  6. Run the following command via a command prompt from the directory SP5 was extracted to:


    NOTE - It might take a few moments for the patch installer to initialize.

  7. Click on "Next".

    <Please see attached file for image>

    Figure 1

  8. Accept the License Agreement and click on "Next".

    <Please see attached file for image>

    Figure 2

  9. Enter the CABI CMS Administrator Password and click on "Next".

    <Please see attached file for image>

    Figure 3

  10. Select 'Yes, automatically redeploy the web applications' and click on "Next".

    <Please see attached file for image>

    Figure 4

  11. Confirm the CABI Tomcat configuration information and click on "Next".

    <Please see attached file for image>

    Figure 5

  12. Click on "Next" to begin the CABI r3.2 SP5 install. Be aware that the SP5 install will take some time to complete.

    <Please see attached file for image>

    Figure 6

    <Please see attached file for image>

    Figure 7

  13. Once the SP5 install is complete, click on the "Finish" button to exit the SP5 install.

    <Please see attached file for image>

    Figure 8

  14. Restore the files backed up from Step #3 above and restart the CABI services (Apache Tomcat and Server Intelligence Agent) via the Central Configuration Manager (CCM)

  15. To confirm that the CABI r3.2 SP5 install was successful, login to the Central Management Console with an Administrator account. Select "Settings" under the "Manage" section. The "Product Version" should be shown as '"".

    <Please see attached file for image>

    Figure 9


Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration


1558718765585000021485_sktwi1f5rjvs16v2m.gif get_app
1558718763760000021485_sktwi1f5rjvs16v2l.gif get_app
1558718761873000021485_sktwi1f5rjvs16v2k.gif get_app
1558718760018000021485_sktwi1f5rjvs16v2j.gif get_app
1558718758247000021485_sktwi1f5rjvs16v2i.gif get_app
1558718756482000021485_sktwi1f5rjvs16v2h.gif get_app
1558718754506000021485_sktwi1f5rjvs16v2g.gif get_app
1558718752707000021485_sktwi1f5rjvs16v2f.gif get_app
1558718750596000021485_sktwi1f5rjvs16v2e.gif get_app