AAI client error during launch after configuring HTTPS "The Automic Automation Intelligence (AAI) Server is currently unavailable."

Products

• Automic Automation Intelligence

Issue/Introduction

After configuring AAI to use HTTPS as per the KB error below as seen when launching the AAI client.

"The Automic Automation Intelligence (AAI) Server is currently unavailable.  Please check your network connection or contact your administrator, then close the AAI window and try again."

Environment

Release : 6.2.0-2

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

1. Add the URL to the AAI server to the Exception Site List in Windows Control Panel->Java ->Security tab.

Add both the url with the fully qualified domain name and the shorter hostname to the list. 

 

We recommend adding the fully qualified domain name and the shorter hostname to the list.

 

2. Add the AAI certificate to java security tab "Manage Certificates" area on the same Java security tab like below.

 

 

3. Ensure you are have a full Oracle JDK 1.8.x installed on the AAI server and that it is set as the JAVA_HOME variable and listed first in the system's PATH variable.

 

4. Restart AAI and download a new jnlp file and attempt to launch the AAI client again.