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AAI client error during launch after configuring HTTPS "The Automic Automation Intelligence (AAI) Server is currently unavailable."

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Article ID: 214841

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Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

After configuring AAI to use HTTPS as per the KB error below as seen when launching the AAI client.

The Automic Automation Intelligence (AAI) Server is currently unavailable.  Please check your network connection or contact your administrator, then close the AAI window and try again.

 

 

 

 

The logs were picking up Eclipse OpenJ9 as the JDK on the server and the following errors were seen, which may be contributing to the issue HTTPS with the client.

2021/05/10 09:46:51.157 INFO [JavaVersionUtil] Java Version: 1.8.0_252

C:\Program Files\Java\jdk1.8.0_271\jre\bin

2021/05/10 09:46:51.164 WARN [JavaVersionUtil] !!!!! Java vendor Eclipse OpenJ9 is unsupported.  JAWS may not function correctly!!!!!

 

The other warnings were also seen in the logs and I believe these were do to the OpenJ9 JDK instead of Oracle JDK which is what is tested.

2021/05/10 09:47:01.385 WARN [AlertsSpringConfiguration] unable to retrieve REST config, using default

 

2021/05/10 09:47:01.388 WARN [AppLandscapeEventCreatorSpringConfiguration] unable to retrieve REST config, using default

 

2021/05/10 09:47:01.895 WARN [JawsMicroServiceDriver] Unable to retrieve service enabled, setting to disabled

 

2021/05/10 09:47:01.904 WARN [AlertsConfiguration] Could not determine if in test mode

Environment

Release : 6.2.0-2

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

1. Add the URL to the AAI server to the Exception Site List in Windows Control Panel->Java ->Security tab.

Add both the url with the fully qualified domain name and the shorter hostname to the list. 

I would recommend adding the fully qualified domain name and the shorter hostname to the list.

 

2. Add the AAI certificate to java security tab "Manage Certificates" area on the same Java security tab like below.

 

 

3. Ensure you are have a full Oracle JDK 1.8.x installed on the AAI server and that it is set as the JAVA_HOME variable and listed first in the system's PATH variable.

 

4. Restart AAI and download a new jnlp file and attempt to launch the AAI client again.