Not received summary alert for alerts,

Products

• CA Application Performance Management SaaS

Issue/Introduction

Issue: Not received summary alert for alerts . And received alerts but no summary.

Using Summary alerts to reduce noise. Broadcom set up the DX Dashboard to show what alerts in Summary alert because no method to show in OI alarms. This is working.  Ran into two situations, received summary alerts but could not find associated alerts. Second received alerts but no summary. Both OI Alarms and DXD use the same datastore and index. Nobody deleted either.  So where is summary alerts for summary, where is summary for Alerts?

 

 

 

 

 

Cause

Per Engineering:

Summary Alert 

Simple Alert 1 - Normal

Simple Alert 2 - Caution

Simple Alert 3 - Danger 

 

Use Case 1. 

Summary Alert  ALL

It picks the least - which is Normal, so NO Summary Alert triggered.

 

Use Case 2. 

Summary Alert - ANY

It picks the most - which is 3 Danger 

On the next Simple Alert , If no change , 3,3,3, - NO summary Alert 

 

Environment

Release : SAAS

Component : APM SAAS ENTERPRISE

Resolution

Works as designed