Customizing the Clarity Action Item (Process) Notification Body

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

In the notification email received when an action item is generated by process, the hyperlink "Click here" is being displayed in the middle of the page. We would like to change the position and have "Click Here" beside the text "To access this action item, " at the end. Is this possible?

Environment

CLARITY COLLABORATION (DOC & ACTION ITEMS)

Resolution

There are out of the box Clarity notifications that are generated when Action Items are triggered or when users are added as participants to projects, among other processes. You can see and modify the content of all out of the box notifications by opening the Administration menu and choosing Notifications from the Data Administration column. However there are some limitations when making changes to the template as the formatting/positioning of the 'Click Here' box is centered within the notification body. At this time we are not able to impact the formatting of 'Click Here'  in the out of the box notification templates. Being able to do so is considered an enhancement request (not a bug).

Please note you may be able to accomplish this task using custom notifications are sent out as action items in a process using the option of customizing the notification body in the gel scripts to send emails.