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Service offerings are missing in Service Catalog after renaming some of the offerings

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Article ID: 214779

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Catalog

Issue/Introduction

After renaming offerings, all items disappeared from the Catalog tab > Service Offerings > Offerings. Checking the usm_offering there are several items with status 1 (available) and date_unavailable set to NULL 

 

Cause

unknown cause

Environment

Release : 17.3

Component : CA SERVICE CATALOG

Resolution

Workaround:

1. Stop Service Catalog services

2. Delete translets from USM_HOME\view\translets

3. Start Service Catalog services

Additional Information

What information is stored in the usm_offering table of MDB database for Service Management application?