SCOM connector offline

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We have run into a problem where our SCOM connectors are on, services running, but the SOI manager shows them as offline. We can restart the CA Catalyst Container, and the SOI manager will briefly show us that they are initializing, but it quickly goes back to closing and then offline. The message status will tell us that the connector is loading, but it never does.

 

ifw.log shows the following:

INFO  [proxyOutputReader] connectorproxy.ConnectorProxy - SAM_ConnectorProxyApp.exe :    at System.ServiceModel.Securit
Exception during Alert Farmework initialization The user does not have sufficient permission to perform the operation.. 
INFO  [proxyOutputReader] connectorproxy.ConnectorProxy - SAM_ConnectorProxyApp.exe : Microsoft.EnterpriseManagement.Common.UnauthorizedAccessEnterpriseManagementException -- The user does not have sufficient permission to perform the operation.--System.ServiceModel.Security.SecurityNegotiationException: The caller was not authenticated by the service. ---> System.ServiceModel.FaultException: The request for security token could not be satisfied because authentication failed.. 

 

Environment

Release : 4.2

Component :

Resolution

The password for SCOM user for the connector was changed.  

Need to update the password in the connector configuration file.

 

Steps to resolve issue..

1) Encrypt new password using 

\CatalystConnector\tools\encrypt\encrypter.bat newpassword

 

2) Copy encrypted password from step 1.

Edit \CatalystConnector\registry\topology\physical\<hostname>_CatalystConnector\modules\configuration\SCOMConnector.xml

Paste encrypted password to the password property field.

 

Restart the connector.