It seems we can create an event in CAPM but they are not getting emailed As a result we are not able to send email out via notifications
Release : 20.2
Component : PERFORMANCE MANAGEMENT INTEGRATIONS
Errors in the EMService.log indicate an incorrect email server address
TRACE | pool-3-thread-3 | 2021-05-07 10:36:45,719 | com.ca.im.portal.em.notifications.EmailHandlerImpl
| DEBUG SMTP: trying to connect to host "mail-domain.com", port 25, isSSL false
notice that "mail-domain" is an invalid address. It should be "mail.domain.com
The following query also shows the invalid entry for NpcSmtpHost
mysql> select * from netqosportal.performance_center_properties where propname like 'NpcSmtp%';
+-----------------------+----------+---------------------------+---------+------------+
| PropName | Priority | PropValue | Deleted | UpdatedOn |
+-----------------------+----------+---------------------------+---------+------------+
| NpcSmtpAuthentication | 0 | false | N | 1519400090 |
| NpcSmtpAuthentication | 1 | false | N | 1619721925 |
| NpcSmtpAuthentication | 2 | false | N | 1620400454 |
| NpcSmtpEnabled | 0 | true | N | 1519400090 |
| NpcSmtpEnabled | 1 | true | N | 1619721770 |
| NpcSmtpEnabled | 2 | true | N | 1620400454 |
| NpcSmtpHost | 1 | mail-domain.com | N | 1619721795 |
Fix the incorrect reference to email server in SsoConfig
cd /opt/CA/PerformanceCenter/
[[email protected] PerformanceCenter]# ./SsoConfig
Single Sign-On Configuration Tool
Enter q to quit the program or b to go back to previous menu
SSO Configuration:
1. DX NetOps
Choose an option > 1
SSO Configuration/DX NetOps:
1. LDAP Authentication
2. SAML2 Authentication
3. Performance Center
4. Single Sign-On
5. Test LDAP
6. Export SAML2 Service Provider Metadata
7. Enable FIPS
8. Performance Center Local Password Authentication
9. Enable or Disable a user account.
Choose an option > 3
1. Remote Value
2. Local Override
Choose an option >
Check both "Remote Value" and "Local Override" for the invalid entry
In this case the Remote Value for SMTP Server address was invalid
SMTP Server Address: mail-domain.com
Choose 1 for Remote Value
Choose 11 for SMTP Server Address:
Choose "u" to update
Enter the correct value for SMTP server address; mail.domain.com