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php-cgi.exe crash occurs on Endpoint Protection Manager after upgrading to 14.3 RU2


Article ID: 214738


Updated On:


Endpoint Protection


After upgrading a Symantec Endpoint Protection Manager (SEPM) to 14.3 RU2, php-cgi.exe crashes with the following error in the event viewer

Log Name: Application
Source: Application Error
Date: <date> <time>
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <hostname>
Faulting application name: php-cgi.exe, version:, time stamp: 0x5e54cde6
Faulting module name: msodbcsql17.dll, version: 2017.174.1.1, time stamp: 0x5d38928d
Exception code: 0xc0000005
Fault offset: 0x00022e54
Faulting process id: 0xe6f4
Faulting application start time: 0x01d6eb19ea4b816f
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\php\php-cgi.exe
Faulting module path: C:\Windows\System32\msodbcsql17.dll


An issue in the version of the Microsoft ODBC Driver for SQL Server.


Download and install the 17.7.2 version of the Microsoft ODBC Driver for SQL Server on Windows.