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php-cgi.exe crash occurs on Endpoint Protection Manager after upgrading to 14.3 RU2

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Article ID: 214738

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrading a Symantec Endpoint Protection Manager (SEPM) to 14.3 RU2, php-cgi.exe crashes with the following error in the event viewer

Log Name: Application
Source: Application Error
Date: <date> <time>
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <hostname>
Description:
Faulting application name: php-cgi.exe, version: 7.1.30.0, time stamp: 0x5e54cde6
Faulting module name: msodbcsql17.dll, version: 2017.174.1.1, time stamp: 0x5d38928d
Exception code: 0xc0000005
Fault offset: 0x00022e54
Faulting process id: 0xe6f4
Faulting application start time: 0x01d6eb19ea4b816f
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\php\php-cgi.exe
Faulting module path: C:\Windows\System32\msodbcsql17.dll

Cause

An issue in the 17.4.1.1 version of the Microsoft ODBC Driver for SQL Server.

Resolution

Download and install the 17.7.2 version of the Microsoft ODBC Driver for SQL Server on Windows.

https://docs.microsoft.com/en-us/sql/connect/odbc/windows/release-notes-odbc-sql-server-windows?view=sql-server-ver15