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Remove users from IM are not deleting global users

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Article ID: 214734

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Updated On:

Products

CA Identity Suite CA Identity Manager

Issue/Introduction

Remove identity is not deleting global users. User is deleted from user store but global user is not deleted. We are receiving below error.

ERROR [ims.llsdk.directory.jndi] Failed to construct search filter
[5/2/21 20:22:06:147 EDT] 000001c4 SystemOut     O 20:22:06,147 ERROR [im.provisioning.synchronizeoutbound.ProvisioningDirectorySynchronizationListener] (Event=2f9a8234-61b68280-18ccd2ba-2f07cfe2) Failed to update the provisioning user: No items found
[facility=4 severity=2 reason=0 status=38 message=No items found]
Attempting to search for unknown wellknown attribute %GROUP_MEMBERSHIP%
[facility=4 severity=2 reason=0 status=38 message=No items found]

Cause

There seems to be a cache issue on application server layer

Environment

Release : 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

Restart JVM