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Events Not Uploaded

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Article ID: 214733

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Updated On:

Products

CA Application Experience Analytics SaaS (AXA)

Issue/Introduction

Trying to upload events to an  app in the AXA Dashboard.

Below is the package name of the app from which we are uploading events.

Using the plist from the same app in the uploading app.

More than 12 hours has passed till now, but nothing seems to be uploaded.

 

 

 

 

Environment

Release : SAAS

Component : CA APP EXPERIENCE ANALYTICS SAAS

Resolution

You need to drop the current App/Profile and create a new one. 
In this situation, these profiles are corrupted
 
So, as a next steps we can 
 
1) Verify data in Kibana (in this situation, there was no data)
2) In the event that data is available that means, there is some problem with data aggregation
3) If (1) fails, then create a new app and test the data aggregation. 

Customer created a new app and then tested the data aggregation.  They were able to see events being uploaded.