Prompt cannot be opened or modified.

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

A prompt set cannot be opened or modified. The error message shown is:

failed to create sheet sheet.ecc.promptset

Cause

Defect.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

Update to a fix version listed below or a newer version if available.

Article title: How to register to Broadcom Software Product updates and Critical Alerts

https://knowledge.broadcom.com/external/article?articleId=133819

Component: Automatic Web Interface

Automic Web Interface 12.3.8 - Available

Public short description EN:
PromptSet cannot be modified or saved if both "Input Assistant" and "Show as Password" are checked for text fields.

Public description EN:
An issue has been solved where it was not possible to edit or save PromptSets with text elements if both the "Input Assistant" and "Show as Password" options were selected.

Additional Information

Workaround:

This is caused by a text field that utilizes 'Show as password' and 'Input Assistant'. Once the 'Input Assistant' is unchecked the prompt set can be used again as expected.

The 'Input Assistant' can only be removed via the Java UI. If this component is not available in your environment, please export the prompt set and send it to Support. We will then send back the repaired prompt set.