Certificate error in Unified Management Console (UMC) when viewing Assets or Policies with Data Center Security Server
Article ID: 214708
Updated On:
Products
Issue/Introduction
When you navigate to the asset page you receive a certificate error. This article will walk you through getting the certificate trusted.
Environment
Data Center Security Server Advanced 6.7.3 and all newer versions.
Cause
This is caused by the UMC certificate not being in the root trusted certificate store.
Resolution
Add the UMC certificate into the trusted store.
1. Right click on the 'Not Secure' in the web browser address bar or the unlock icon if using Internet Explorer.
2. Select the Certificate tab and navigate to the top level certificate chain and then select 'view certificate'.
3. From the new certificate window select the Details tab and copy to file.
4. In the certificate export window select next.
5. In the export file format select Cryptographic Message Standard and select the box to Include all the certificates in the certificate path.
6. Browse to a location to save the .p7b certificate then continue through the rest of the wizard.
7. Navigate to the saved certificate location, right click the certificate and select 'Install Certificate'.
8. When the Import wizard opens click next through the prompts until you get to the certificate store.
9. Select Place all certificates in the following store.
10. Click the box to show the physical stores and navigate to the top of the list and select 'Trusted Root Certificate Authorities'.
11. Expand 'Trusted Root Certificate Authorities', and select registry
12. Select ok and finish the rest of the wizard.
13. Clear the cache and cookies from the web browser, log out if you haven't yet and restart the browser.
14. Log into the UMC to see if you can view the assets.
Screenshots to follow:
Additional Information
Navigate to the Data Center Security (DCS) Unified Management Console (UMC) webportal. You may notice a notification stating your connection is not private.
1. Right click on the 'Not Secure' in the web browser address bar or the unlock icon if using Internet Explorer.
2. Select the Certificate tab and navigate to the top level certificate chain and then select 'view certificate'.
3. From the new certificate window select the Details tab and copy to file.
4. In the certificate export window select next.
5. In the export file format select Cryptographic Message Standard and select the box to Include all the certificates in the certificate path.
6. Browse to a location to save the .p7b certificate then continue through the rest of the wizard.
7. Navigate to the saved certificate location, right click the certificate and select 'Install Certificate'.
8. When the Import wizard opens click next through the prompts until you get to the certificate store.
9. Select Place all certificates in the following store.
10. Click the box to show the physical stores and navigate to the top of the list and select 'Trusted Root Certificate Authorities'.
11. Select ok and finish the rest of the wizard.
12. Clear the cache and cookies from the web browser, log out if you haven't yet and restart the browser.
13. Log into the UMC to see if you can view the assets.
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