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vmware probe credentials not working on new vCenters 6.7

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Article ID: 214705

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) Unified Infrastructure Management for Mainframe CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We're facing credential issues and an exception when trying to add a new resource to our vmware probe.  This new resource is a Vcenter 6.7 and our probe version is 7.14fh3. 

Apr 23 15:19:57:793 [attach_socket, vmware] (12) login failed, VMWare API is unavailable: Exception caught trying to invoke method RetrieveServiceContent; nested exception is: 
 javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake: Exception caught trying to invoke method RetrieveServiceContent; nested exception is: 
 javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

Cause

- java version was 1.70

Environment

Release : 20.1

Component : UIM - VMWARE

- vCenter 6.7

- vmware 7.14HF3

Resolution

1. Deploy java_jre package 1.80 or newer.
https://comm.support.ca.com/kb/vmware-probe-714-fails-to-connect-esxi-67/kb000131029

2. Then cold start the vmware probe.

     Deactivate it

     Wait until the port and PID disappear.

     Activate it.